Communication at Work

komunikácia

komunikačný proces

spätná väzba

zlá komunikácia

efektívna komunikácia

pracovisko

• Introduction 1
  1 The Communication Process 2
  2 Barriers to Communication 3
  3 Active Listening 5
  4 Feedback 6
  5 Nonverbal Behaviors of Communication 7
  6 Principles of communication at work 8
  7 Speaking Hints 9
  8 Interesting facts about communication 10
  Conclusion 11
  Bibliographic reference list 12
  Addition 13

• Pinker, Steven (1997). How the Mind Works. New York: W. W. Norton & Company
• Pearson, J. (1983). Interpersonal Communication. Glenview, Illinois: Scott, Foreman and Company
• Montana, Patrick J. & Charnov, Bruce H. 2008. Management. 4th ed. New York. Barron's Educational Series, Inc. Pg 333
• Berlo, D. K. (1960). The process of communication. New York, New York: Holt, Rinehart, & Winston
• Schramm, W. (1954). How communication works. In W. Schramm (Ed.), The process and effects of communication (pp. 3-26). Urbana, Illinois: University of Illinois Press
• Barnlund, D. C. (2008). A transactional model of communication. In. C. D. Mortensen (Eds.), Communication theory (2nd ed., pp47-57). New Brunswick, New Jersey: Transaction
• Butler, Gillian, Ph.D. and Hope, Tony, M.D. (1996). Managing Your Mind. New
• York: Oxford University
• Mehrabian, Albert and Susan R. Ferris, 1967, Inference of attitudes from nonverbal
• communication in two channels, Journal of Consulting Psychology 31:248-252.